Frequently Asked Questions

Add the pieces you like to your cart, choose a set size where offered, and go to checkout. Enter your delivery details, apply any coupon code, and pay securely through Razorpay. You'll receive an order confirmation by email straight away.

We accept UPI, credit and debit cards, net banking and popular wallets, all processed by Razorpay. We don't store your card or UPI details, and we don't currently offer cash on delivery.

Yes. Every price on the site includes GST, and the GST component is shown separately in your order summary at checkout. If you need a GST invoice in your business's name, email us your order number and GSTIN.

No, you can check out as a guest. Creating an account lets you see your order history, track status, and request cancellations, returns or exchanges yourself from My Account.

Payments confirmed by Razorpay are matched to your order automatically even if the page closed early. If you haven't received an email within a few hours, write to info@grihatattva.com with your Razorpay payment ID and we'll sort it out.

Yes. Enter the code in your cart or at checkout and the discount is applied once our server confirms it's valid. Some codes have a minimum order value or apply only to certain collections, which is stated when the code is issued.

Orders are dispatched within 1–2 business days and typically arrive within 5–7 business days anywhere in India. Remote pincodes may take a few days longer.

Shipping is free on orders of ₹4,000 or more. Below that, a flat charge of ₹99 is added, and it's shown in your order summary before you pay.

Not at the moment. We deliver to every serviceable pincode within India.

You’ll receive an email each time your order’s status changes, including when it ships. If you ordered while signed in, the order tracker in My Account shows where it is. Tracking details are shared by email or WhatsApp on request.

Please photograph the packaging and the piece and email us within 48 hours of delivery. We’ll replace the item or refund you in full, including shipping, under our Returns & Refunds Policy.

Yes, within 24 hours of placing it, as long as it hasn’t been dispatched. Cancel from My Account or email us with your order number. Once shipped, an order can’t be cancelled, but it can be returned after delivery.

You can request a return or exchange within 10 days of delivery for items that arrived damaged, defective, incorrect, or not as described. Opened fragrances, used items and personalised or final-sale pieces can’t be returned. Change-of-mind returns are considered case by case. Full details are in our Returns & Refunds Policy.

Refunds go back to your original payment method through Razorpay's standard refund process and reach your account within 5–7 business days of being initiated. There's no charge for a refund.

We do, for items that are damaged, defective or not what you ordered. For approved change-of-mind returns, the customer bears the return shipping cost.

Our pieces are made from natural materials like stoneware, wood and cotton. Small variations in glaze, grain, colour and finish are part of their character, not defects. Screen settings can also shift colours slightly.

Care instructions vary by piece and are listed on each product page. As a rule, we recommend hand-washing glazed stoneware to keep the finish at its best. If a product page doesn't answer your question, ask us before you order.

Trim the wick to about 5 mm before each burn and allow the wax to melt to the edge on the first lighting to avoid tunnelling. Keep diffusers and candles away from direct sunlight and out of reach of children and pets.

Often, yes. Use the Notify Me button on the product page and we'll email you the moment it's back.

Yes. Tick "This is a gift" at checkout and add a personal message of up to 300 characters, and we'll include it with the order. Need it sent to a different address from yours? Just enter the recipient's address as the delivery address.

We do. Our Griha Uphaar collection is designed for gifting, and we can put together custom hampers for teams, clients and events. Write to info@grihatattva.com with your requirement and timeline.

Try our Gift Finder: answer a few quick questions and we’ll suggest pieces that suit the home or the person you have in mind.